Quality & Training

QUALITY

To use a cliched phrase that nevertheless describes our approach, at BillingParadise, Quality is the No.1 job.

At Level I, for every client, an Accounts manual is created and updated regularly. The manual contains policies, procedures and the billing rules for that particular client. Every employee working in that account is periodically evaluated on their knowledge of the billing manual.

At Level II, regular audits are done on every single employee at defined frequencies. Only personnel who give consistent quality are retained in the system.

At Level III, each employee's daily output is also audited, through a combination of self-audits, peer audits and by the respective supervisor.

Customer feedback is taken quite seriously with senior management involved in reviews with the team to sensitize them on the seriousness. Wherever possible the feedback is identified to the person / process and rectification done so that the errors are not repeated. Personnel are put through regular refresher training courses whose content is tailored based on the feedback on the individual.

The team is headed by a member of the senior management according the function the importance.

TRAINING

In any skill development process, practise makes perfect. At Billing Paradise, we believe in the value of practice as a means of reducing human error- in data entry, and in applying the relevant billing rules on each account.

We have a variety of training programs catering to various kinds of roles such as data entry, analysis, calling, project transition and project management.
Every new employee undergoes at least 4 weeks of intensive training on medical billing, where conceptual and practical skills are both stressed. Candidates are measured on performance through these weeks and are placed in 'Live' projects only if they clear our benchmarks.

Every employee is tested on her understanding of her respective account manual each month. The tabulated scores are used to identify areas for re-training and new programs run to meet these requirements. Refresher programs and guest lectures on different aspects of medical billing and various specialties are run through the year.

Our Intranet provides a rich source of material or self-learning and our panel of gurus can be approached at all times for clarification.
Our training and Quality Assurance programs go hand-in hand and the combination has proved to a winning one.

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